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Full-fledged bankcard service system


UnionPay leads and drives relevant parties to provide all participants in industry with professional service supports so as to push forward the formation of professional service network of bankcards, which plays an active role in promoting the rapid and sound development of bankcard industry.

 

At present, UnionPay has achieved intensive and unified professional processing for relevant operations in fields like accepted terminal maintenance, card-issuing data processing, bankcards and terminals testing, Internet security certification, and bankcard points. It has provided professional maintenance services to over 350 thousand accepted merchants and 600 thousand POS terminals, and data processing services to 16 card-issuing organizations on issuing credit cards as well. The joint efforts UnionPay and other organizations have made witnessed the development of Chinese bankcard industry developing toward intensification and professionalization.

 

The above statistics data are correct as of March 31, 2008.

24-hour Customer Service Hotline

Mainland China: the service hotline 95516 has been opened to 31 provinces, autonomous regions and municipalities directly under the central government in China, providing 24-hour professional services on consultation, suggestion, and complaint of bankcards. 

Hong Kong, Macau and overseas: UnionPay has opened local service hotlines in 16 countries and regions :

Hong Kong

800-967-222

Japan

0034-800-800-287

Singapore

800-860-0028

Germany

0800-0007-224

Macau

0800-801

Australia

1-800-649612

Korea

0079-814-800-7159

France

0800-905942

Thailand

0018-001-2066-5999

U.S.A.

866-567-5516

Malaysia

1-800-813410

New Zealand

0800-450831

Italy

800-873045

Canada

1-877-470-6287

Taiwan

00801-863-287

Swiss

0800-561481

Hong Kong, Macau and overseas Acceptance Networks

141 countries and regions: UnionPay cards are now accepted at merchants that Chinese people frequently visited by Chinese people and ATMs in about 141 countries and regions across Asian-pacific regions, Europe, America, Australia and New Zealand.


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